My brother was diagnosed with pneumonia and lung cancer and within two weeks he had gone home. Not expected, the family was crazy with grief and then we were asked about his arrangements. I had to stop and think because this was not supposed to happen. My sister and I started calling places for cremation and I got Erica, of Neptune Society of Fairfield, CA. She led with her condolences and then went to work. Staff arranged to pick up my brother from the hospital that night and had paperwork sent through for completion the next day. I really appreciated her knowledge, professionalism, and care and we never met personally. She was always polite and caring in her voice. It was all done online with no glitches. Now we wait for his remains to be returned. Thank you, Erica and Neptune Society for making a serious situation easier to handle.