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Very professional, everything went very smoothly.

Katherine Santini out of the Belmont office has been wonderful and wonderfully thoughtful and sensitive in the process of deciding whether Neptune Society is right for me. Because I may move out of country, pre-planning with them is not an appropriate option. Nonetheless, Katherine has been most helpful.

Our family experienced a relatively quick decline in health with a family member. We knew we would need assistant with last minute planning.

We made a call to the Neptune Society /Sacramento. A representative came to the hospital within 1.5 hours to meet with ya.
A full explanation of options was provided-no pressure- including pricing, next steps, ongoing support, etc.

Our loved one passed with the hour and we had peace knowing we would be cared for.

Communications started immediately. Our family member was cared for respectfully. All necessary and promised actions were provided as promised

A beautiful memory box was delivered to us within the week, with votive candle and memory tablet, thank you cards and cremains box. They are beautifully packaged and truly lovely

Follow up has been so appreciated including transfer

Special thanks to Bob (sales), Jacquie (follow up care) and John /customer care.

We will be forever grateful for you care and service.

My mom had prepaid for her services while living in Nevada. When I called to advise them of her change of address they honored her payment even though the charges in California were a little more. When she passed they were there within 2 hours. Kelly was extremely kind, compassionate and patient as I had to bring my 3 yr old great grandson with me for the paperwork. I will be checking into their services for myself and husband as it took so much pressure off my shoulders I would like our passing to be as pressure free for our kids. Wonderful service…wonderful staff!

Neptune Society was efficient and courteous. They took care of all the details throughout the whole process.

I would like to thank Margaret and her staff for their compassion and help they gave my family during a stressful time. They went above and beyond. They made the process so easy. Thank you again for all you did.

I recently lost my husband. I want to thank Erica and Margaret of your Chico office.

They were kind and compassionate with my family and me.

They took care of our needs and got everything done without my having to worry about a thing, and did it in a sweet and calming way.

Again, many thanks.

Suzy W.

I can’t thank Noel Hanna enough for all her help and quick response during a brutal time. Big thanks also go to the crew on the Naiad (Neptune Society’s boat based in San Francisco).

Top marks go to Laura, who handled the initial intake and registration, and Sam, who followed up after my auntie died. Both provided professional, compassionate and responsive service.

I would like to commend Mr. Mike Rogers on his compassionate service towards me and my family during our son’s passing. We spoke to him over the phone because we live in Las Vegas and our son was a San Francisco resident. Mr. Rogers made all efforts to ensure that we got exactly what we wished regarding our son’s final remains.
Mr. Rogers, you are a man of your word even if it is not in writing. Thank you for your services. May the Lord continue to bless and keep you.