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Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.


Prior to my mom’s passing a nurse in Valleycare’s Comfort Care suggested I chose a mortuary so I wouldn’t have to make decisions during an even more emotional time. This was very helpful advice!!!
I reached out to my local chapter of Neptune Society in Livermore.
I dealt with one person during all the arrangements. The Service Manager that helped me is named Sammie Miller. From my initial conversation with him, I knew I had made the right decision. He explained everything to me so I would know what would transpire, which had a calming effect.
It was a super stressful and emotional time so I really appreciate his professional yet personable demeanor and attention to detail.
I highly recommend Neptune Society and Sammie Miller!

Aileen H.
Livermore, CA

My mother passed away in a nursing home during the Covid-19 pandemic lockdown. With no prior arrangements, the Neptune Society was prompt, courteous, efficient, helpful, and kind in a period of extreme stress. They handled things very smoothly, provided exceptional communications even during off-hours, and went out of their way to provide excellent service, driving urgently needed documents to our home. It is difficult to “recommend” service of this kind to anyone, but I felt that the experience and service were exceptional.

John C.
Oakland, CA

My son died unexpectedly after a very short illness. I contacted Neptune’s Santa Rosa office and though he hadn’t made previous arrangements I was treated with the utmost courtesy and kindness and was immediately comforted by the thoughtfulness and caring manner as details were taken care of. I will forever remember and be grateful for their tender, loving care.

Mary D.
Santa Rosa, CA

Mike at the Oakland Neptune Society made this difficult time very manageable. He was available to answer questions and was very supportive

Anthony T.
Oakland, CA

My husband and I did preplanning arrangements for both of us about 1 year ago. I am so glad we did. Little did I know that within that year, he would suddenly pass away. While we cannot plan when our death can occur, we can plan some of the details that our loved ones will have to tackle at such a difficult time. Once he was transferred from our small town into Margaret’s care down in Chico, everything was very smooth. From the moment she was notified that he needed to be picked up, Margaret was in contact with me; walking me through what would happen next. Her compassion, expediency and professionalism made a horrible and painful loss just a bit less stressful for myself and my son. She was sensitive, clear and always available to address my needs and questions. I highly recommend pre-planning and give a full 5 stars to the Chico’s office of the Neptune Society of No California and their entire staff.

Jane S.
Chico, CA

Our experience with the Neptune Society at Belmont was perfect. I choose them for our recent loss because our experience with my mother years ago was smooth and efficient. We did not have a pre-arranged agreement as my mother did, but the experience was just as smooth. The staff was kind and compassionate, and we even had a few laughs during our meeting. I know that sounds weird, but it did help relieve the stress and sadness of the situation. Communication was good throughout the entire process. I would highly recommend the Belmont location.

Susan T.
Belmont, CA

I cannot recommend Neptune Society (NS) highly enough. I took advantage of a free NS seminar 2+ years ago and purchased a plan for my husband and myself. When my husband had a stroke and passed away 2 days later, I called NS’s 800 number and they came to the hospital and took his body to be cremated, saving me from frantic funeral arrangements. About 2-3 weeks later, I received his ashes. The staff at NS were professional throughout. NS’s emailed "12 Weeks of Peace" on grieving are tremendously helpful. I urge anyone reading this to purchase a plan from Neptune Society. You won’t regret it.

Maria C.
Berkeley, CA

Hello!
I just signed up for Neptune Society’s services with Frank Ramirez. It was such an easy and straightforward process because he was very clear and knowledgeable. He’s such a personable, kind, and patient person! I was very pleased that he followed up with me, while not being a "sales" person. He was open about his own experiences, which was so comforting.
Thank you Frank for your great customer service!
Sincerely,
Jennifer

Jennifer M.
San Francisco, CA

Quick response and accurate intake. Answered our questions easily and in a very friendly manner. Handled everything over the phone and email. Sent us copies of the completely signed contracts. Products arrived faster than expected. Received cards and feel protected and complete.

Sandra S.
Suisun City, CA

While in the ER with my mom and hearing her diagnosis of Peritoneal Cancer and after the shock, the very first thought I had was “thank goodness mom has Neptune”. It took off so much stress making it possible to focus on being with her. 5 months later, they came to get her and then allowed us to get simply wonderful pieces to have her with us forever. I can never say enough how wonderful the Neptune Society is.

Lisa J.
Woodlands, CA

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