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Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.

David ** was our contact. He made this as easy as possible to do our business. Everything was done promptly. Our packages arrived and they are being stored in a closet. Two of our children know where they are and the third child will be told when he arrives for a visit.

Ellie H.
Pleasanton, CA

Jason provided excellent customer service, total explanation of all the documents that needed/required my signature, and answered any and all questions I had. I highly recommend Jason and the Neptune Society to those needing to make final arrangements. The cost comparisons are a very determining factor for many seniors. The cost for Neptune Society compared to burial is more efficient.

Dreama H.
Antioch, CA

Melissa, our Rep did a great presentation, reminding us of the emotional decisions that need to get made right after a loved one dies. My parents took care of at least their internment. The Neptune Society allows you to prepare for your loved ones. I liked that the prepaid service takes care of the body anywhere in the world. Nice recyclable box.

Paula N.
San Rafael, CA

From the moment I stepped inside, these people were wonderful. My service provider was deeply caring, authentic, effective and able to hear my needs clearly and respond appropriately. My husband had died two days prior, dying in his sleep with no warning at all. He left no plans for his death. Needless to say, my shock and grief left me nearly nonfunctional. My Neptune agent gently, kindly guided me, and what might have been an overwhelming meeting turned out to be comforting, grounding, and healing in its way. This was a perfect experience.

Elizabeth S.
Forestville, CA

Dan ** did an outstanding job at presenting the Society’s offerings at the event that I attended. He included his own personal experience as well as quoting various statistics that were relevant and using the Power Point slides. When he stopped by at my house later, he was courteous and efficient. All the materials that he described arrived in a timely manner, and my peace of mind at having made these arrangements in advance is well worth the cost.

Janet C.
Mt. Shasta, CA

The reason that we had picked the Neptune Society was because of the name. The salesperson who came to our house was professional and understanding. My husband and I have been able to take the burden off of our children of what to do after our deaths. Thank you, Neptune Society.

Terri T.
Fremont, CA

Our experience with Neptune Society was wonderful. They explained their program clearly, they helped us plan for our uncle’s affairs, and they were very professional in all respects.

Rick G.
Walnut Creek, CA

If I could give Neptune of Northern California more than 5 stars I would. I went to Neptune thinking old school after doing some research – as a technology guy, I am typically attracted to new technology and new innovation. The research I did on the so-called new companies in this space did not impress me. Why? They did not offer a live human being to support and guide my family in person after my passing. I want someone there for my family to support them. After much research, comparison, and contrast, ultimately with the top consideration being the service and quality I wanted to give my family, I called Neptune. My first phone call with Neptune was a pleasant surprise. I spoke with Katherine Santini, a genuine, warm and personable person. She really took the time to discuss my needs for myself and my family. She asked good thought-provoking questions that gave me the confidence that this person really cared. She answered all my questions throughout my whole decision process; she returned calls at night as well as the weekend – that is unlike other professionals I have dealt with in the past. I hope people appreciate someone who cares that much. I never ever got pushed or strongly armed to sign, sign, sign. She was a true consultant an advisor. Once I decided to move forward with Neptune, she went through all the paperwork in detail, with patience and expertise. I am a big fan of Katherine – she is the kind of person I could be friends with. Anyone considering Neptune and schedules time with her will not be disappointed. Katherine is the greatest!

Cf G.
San Francisco, CA

Your organization was vital in our situation of losing my husband. Sam Rodriguez is an exceptional employee. He is sympathetic, clear in his directions, bright, on time, willing to listen and to return to our home if needed. He followed through with each request in a polite and easy way, putting me at ease. Clearly, you have a fine young man in your employ.

Barbara I.
Oakland, CA

The people at the Neptune Society were compassionate, efficient and always helpful in making what is inherently a difficult process go as smoothly and thoughtfully as possible. Sam Rodriguez, in particular, was wonderful and went above and beyond in the care and service he provided.

Joan G.
Oakland, CA

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