If I could give Neptune of Northern California more than 5 stars I would. I went to Neptune thinking old school after doing some research – as a technology guy, I am typically attracted to new technology and new innovation. The research I did on the so-called new companies in this space did not impress me. Why? They did not offer a live human being to support and guide my family in person after my passing. I want someone there for my family to support them. After much research, comparison, and contrast, ultimately with the top consideration being the service and quality I wanted to give my family, I called Neptune. My first phone call with Neptune was a pleasant surprise. I spoke with Katherine Santini, a genuine, warm and personable person. She really took the time to discuss my needs for myself and my family. She asked good thought-provoking questions that gave me the confidence that this person really cared. She answered all my questions throughout my whole decision process; she returned calls at night as well as the weekend – that is unlike other professionals I have dealt with in the past. I hope people appreciate someone who cares that much. I never ever got pushed or strongly armed to sign, sign, sign. She was a true consultant an advisor. Once I decided to move forward with Neptune, she went through all the paperwork in detail, with patience and expertise. I am a big fan of Katherine – she is the kind of person I could be friends with. Anyone considering Neptune and schedules time with her will not be disappointed. Katherine is the greatest!