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Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.

Due to the passing of my husband, I had several contacts with Natalie and also Juanita. During our numerous meetings and telephone calls, they both were extremely professional and polite. I would like to thank them for their sincere concern and assistance!

Marlies T.
Novato, CA

I worked with Dana and she was a delight. I have used Neptune Society 3 times now and they have never disappointed my family. Dana was more concerned with my father’s last wishes and what I wanted for him than what she would get in return. Yes, I read one of the comments and it is said that one person in the bunch can ruin it for everyone. Dana, you were wonderful in helping me and my father. I hope you are around for others that need the caring and compassion that you have for the families.

Laura B.
Castro Valley, CA

My mother, sister and I met with Samuel Rodriguez in the Oakland Neptune Society office following my father’s death. What an incredibly positive experience at such a difficult time. My father had prepaid arrangements for cremation more than twenty years prior to his death. All arrangements were honored and there was no attempt on Sam’s part to pressure us into buying anything additional. He was extremely patient and professional, talking us through the paperwork and explaining upcoming steps (many of which The Neptune Society handled for us). Sam is a very kind and compassionate person and goes above and beyond to be helpful. Everything happened timely and as promised. I highly recommend The Neptune Society. Thank you so much for all your help, Sam.

Dayle M.
San Jose, CA

Amazing service at such a difficult time. Sam Rodriquez went out of his way to make sure I had all the information I needed and even came in the office two Saturdays in one month as it was the only time I could get there being from Southern California. I am so grateful for his compassion and willingness to work with my schedule.

Juliet T.
Santa Monica, CA

David ** was our contact. He made this as easy as possible to do our business. Everything was done promptly. Our packages arrived and they are being stored in a closet. Two of our children know where they are and the third child will be told when he arrives for a visit.

Ellie H.
Pleasanton, CA

Jason provided excellent customer service, total explanation of all the documents that needed/required my signature, and answered any and all questions I had. I highly recommend Jason and the Neptune Society to those needing to make final arrangements. The cost comparisons are a very determining factor for many seniors. The cost for Neptune Society compared to burial is more efficient.

Dreama H.
Antioch, CA

Melissa, our Rep did a great presentation, reminding us of the emotional decisions that need to get made right after a loved one dies. My parents took care of at least their internment. The Neptune Society allows you to prepare for your loved ones. I liked that the prepaid service takes care of the body anywhere in the world. Nice recyclable box.

Paula N.
San Rafael, CA

From the moment I stepped inside, these people were wonderful. My service provider was deeply caring, authentic, effective and able to hear my needs clearly and respond appropriately. My husband had died two days prior, dying in his sleep with no warning at all. He left no plans for his death. Needless to say, my shock and grief left me nearly nonfunctional. My Neptune agent gently, kindly guided me, and what might have been an overwhelming meeting turned out to be comforting, grounding, and healing in its way. This was a perfect experience.

Elizabeth S.
Forestville, CA

Dan ** did an outstanding job at presenting the Society’s offerings at the event that I attended. He included his own personal experience as well as quoting various statistics that were relevant and using the Power Point slides. When he stopped by at my house later, he was courteous and efficient. All the materials that he described arrived in a timely manner, and my peace of mind at having made these arrangements in advance is well worth the cost.

Janet C.
Mt. Shasta, CA

The reason that we had picked the Neptune Society was because of the name. The salesperson who came to our house was professional and understanding. My husband and I have been able to take the burden off of our children of what to do after our deaths. Thank you, Neptune Society.

Terri T.
Fremont, CA

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