Neptune Society of Santa Rosa

I live in Los Angeles and had to make arrangements with the Neptune Society to take care of my brother who lives in Northern California. Amanda Kostenko was outstanding! Not only was she extremely knowledgeable, but she was also kind and empathic. Amanda made a very difficult experience simple. I appreciate Amanda’s understanding of my emotions dealing with my brother’s death and her thoughtfulness.

Even though it was a difficult time, Alicia at the Santa Rosa office, made it so much better for me and my family. Alicia was able to remain compassionate even during a very stressful time.

Christine was so kind, patient, considerate, didn’t rush me, and listened to me. Thank you again!

Working with Michelle was very soothing during an extremely difficult time and through the process Michelle was informative. Everyone at the Santa Rosa office was kind and helpful.

This company has been a long-time business, so has been able over the years to fine-tune its approach to prospective clients as well as anticipating problems that might arise. When I phoned for information I was contacted by a well-informed staff member who was clear on the services provided and subsequently guided me and my husband through the thicket of forms that had to be filled in. She was always available for consultation and made me feel as though I talked with a friend.

I called several places in Sonoma County to find a service that would transfer two of my loved ones’ remains from one vessel to another. Two places never returned my call and another would not offer this service because I hadn’t used them for their cremation services. I called Neptune Society and Michelle answered; she was friendly, kind, and offered a same-day appointment! When I arrived Michelle was there to greet me and took the remains to transfer right away. After about 10 minutes she brought both vessels out that had been shined and placed them in a nice bag to transport them home. It took me 10yrs to have this done and I am beyond satisfied with the services received!

I was extremely pleased with the Service at the Neptune Society. While I was stressing about my Mom dying, they eased my troubles by answering all my questions and telling me all the steps that would take. When she died, they came for the body in a timely manner. And they were very obliging with the timing regarding the ashes and Death Certificates. All the best to them in the future and Thanks for taking care of my Mom.

They were very helpful and compassionate at a difficult time.

After my father passed, I could not have hoped for a better experience than I had with the Neptune Society of Northern California. Michelle and Elizabeth were very kind and caring and handled the entire process professionally and with much compassion.

They were so wonderful. They were there for my mother when my sister died and then years later when my mother died, they took care of everything. They contacted us and made everything so much easier.

Neptune Society was chosen by wife and they helped us with her passing. I have also joined to get their help in making my arrangements for our family.

My son died unexpectedly after a very short illness. I contacted Neptune’s Santa Rosa office and though he hadn’t made previous arrangements I was treated with the utmost courtesy and kindness and was immediately comforted by the thoughtfulness and caring manner as details were taken care of. I will forever remember and be grateful for their tender, loving care.

From the moment I stepped inside, these people were wonderful. My service provider was deeply caring, authentic, effective and able to hear my needs clearly and respond appropriately. My husband had died two days prior, dying in his sleep with no warning at all. He left no plans for his death. Needless to say, my shock and grief left me nearly nonfunctional. My Neptune agent gently, kindly guided me, and what might have been an overwhelming meeting turned out to be comforting, grounding, and healing in its way. This was a perfect experience.

My mother wanted her ashes spread in the San Francisco Bay near the Golden Gate Bridge. She mentioned that she thought Neptune Society might provide that service. My sister and I made an appointment with Neptune Society and we met with Michelle Farley and her team. They were kind, sensitive, and helpful throughout all of our business. Michelle determined our needs and made excellent recommendations. We were satisfied in every way. I would not hesitate to recommend Neptune Society, Michelle Farley, and her staff to anyone… Thank you for everything!

The staff at the Neptune Society went above and beyond to help us during this time. We appreciate everything that they have done.

I have to credit my mother for signing up with the Neptune Society in the first place. When she had done it twenty years before her death, she told me I’m doing this for your kids to make it easier when I pass. She was so right. The NS picked her up within three hours of her death even though she was in Ukiah. After that, they took care of everything. The cremation, the spreading of the ashes and keeping us informed of everything along the way. Thank You, Michelle and team. My wife and I will be signing up ourselves.

Michelle was very compassionate and wanted to make sure we knew what the procedure was. She made us feel like we made the right decision with laying our loved one to rest. We really appreciate everything she did for our family. Michelle Thank You So Much.

I have to say that my visit with the Neptune society was excellent as it can get. My stepfather passed away September 2017 and the rep Mia Keys was there to guide us every step of the way. From the paperwork, to picking out our urns it was a piece of cake. I have never had to do something like this before but it felt like I have done it numerous of times.So thank you Mia and the Neptune Society Of Santa Rosa for all of your help and dedication you guys have put towards a hard and sad time like this.

My sister and I had our mother cremated through The Neptune Society.
From the moment we met with Samantha, an employee there, we were treated wonderfully. She was kind, compassionate and caring. Whenever we needed to speak to her on the phone, she immediately called us back if she was unable to answer. She explained the process in perfect detail and we were pleased with the cost.
Thank you for making our sad task easier than we had thought.

I would really like to thank Mia at the Neptune Society. She really went above and beyond the call of duty to help us. We really appreciate you Mia. You are an amazing person!! Again, many thanks!

“I would really like to thank Mia at the Neptune Society. She really went above and beyond the call of duty to help us. We really appreciate you Mia. You are an amazing person!! Again, many thanks!”