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Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.


Michelle was absolutely wonderful with my daughter and me concerning the passing of my husband. I had made arrangements 18 years ago and was glad that I did as it made a sad situation less sad. She was very kind and compassionate with us and help us with choosing the urn and necklaces for the ashes. I highly recommend Neptune Society and especially the Novato location with Michelle.

Ellen S.
Novato, CA

The most amazing people… They took loving care of my husband’s remains, always called me with updates, kept every promise made and were compassionate when I needed them most. I highly recommend the Neptune Society of Sacramento. Jeanne S Sacramento Ca

Jeanne S.
Sacramento, CA

Aloha! I live in the middle of the sea and my mother passed away in Contra Costa County in the middle of the night. At 3 am my time I was able to contact Neptune Society and book services and have her taken care of. The ease at which I could do this while thousands of miles away were worth every star of this 5-star review.

Kelly W. helped me pay for the services and get death certificates, all of the things that needed to be done. They prepared my mother’s remains and called my brother to pick them up, taking care of every detail.

I highly recommend Neptune Society to any family seeking cremation services. Neptune Society was my mother’s request and I’m glad we could make it happen easily. Mahalo!

Laura K.
Kihei, HI

Today, I brought my son’s cremains into the office and asked them to transfer the remains from the “stock” urn given to us when he died into the one we bought for Christmas.

I was greeted by a very upbeat gentleman, who led me to Michelle. I waited in a private room while they took care of this task for me.

Great service, kind people!

Lynnette F.
Novato, CA

Jeff made a very sad experience tolerable with his kindness and efficiency. I highly recommend their services.

Nancy J.
Oakland, CA

I have to say that my visit with the Neptune society was excellent as it can get. My stepfather passed away September 2017 and the rep Mia Keys was there to guide us every step of the way. From the paperwork, to picking out our urns it was a piece of cake. I have never had to do something like this before but it felt like I have done it numerous of times.So thank you Mia and the Neptune Society Of Santa Rosa for all of your help and dedication you guys have put towards a hard and sad time like this.

Frank P.
Vallejo, CA.

On behalf of my family, I would like to thank you and your organization for all that you did during our mother’s passing. Your staff was professional, well prepared, and above all, kind. We appreciated how patient and sensitive you all were (including the crew of the Naiad). Please accept our sincerest thanks.

Loretta T.
Fairfield, CA

I would recommend the Neptune Society and Bari in particular. She did an excellent job of explaining the process.

Craig B.
Alamo, CA

The assistance received by myself and my family was compassionate and heartwarming. Without the help, the process of filling out forms would have been overwhelming. I will always recommend the Neptune Society to my friends. Thank you so much.

Doreen S.
Walnut Creek, CA

Probably my least favorite review to write. When my Gramma died last year they handled everything for my Mom, but I was not involved in the process. My grandfather passed away a few days ago and I was fortunate enough to be involved in the process this time.

1. When they came to pick up his body (according to my Mom) they were extremely gentle with him. They covered him with a blanket and because he was a war veteran also covered him with a flag when they wheeled him out. This would have meant the world to him because he was so proud to have served our country. They will also be giving us this flag along with his cremated remains.

2. The day after he died we went down to sign the paperwork. Everyone was very kind. The woman who helped us seemed to truly be saddened by our loss. She was very straight forward with pricing and didn’t try to sell us anything extra. She was very helpful and understanding.

3. We opted to view his body, being as how his death was sudden and I didn’t get a chance to say goodbye. I wasn’t sure what to expect. We went into a small room. They had draped him in soft, dark blue, blankets with only his face showing. The lights were dimmed, music was softly playing, and there was a couch. We were told to spend as much time there as we wanted, no rush. It was very calming and peaceful…and I feel as though I got some closure.

I know dealing with death is hard. However the Neptune Society made he process so much easier. My Mom signed all the forms quickly and we were given time and space to mourn. We won’t be having a funeral, so this was our time with him. I hope no one has to use their services, but if you do I highly recommend them for their compassion and professionalism.

Michele N.
Elk Grove, CA.

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