Submit A Testimonial

Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.


Amanda,
Thank you for your help with our mom and her remains. Thank you for her death certificate.

Yours truly, Janet K.

Janet K.
Fairfield, CA

I found The business
to be very professional low key and very informative and helpful.
I have used NC in the past (for my Mother in Law) and this was as good or better. I would recommend this location and Sammy Miller et al.
and THANK YOU

Jon N.
Livermore, CA

Signing up with the Neptune Society is such a smart and helpful thing to do, Their service and attention were not just professional but caring and attentive to our real grief and circumstances. They were always straightforward with what was happening, were very efficient in processing papers and other things associated with the death and were a huge relief when there are so many other demands–and emotions- right there. Thanks especially to Sam Rodriquez of the Oakland office; he was just the right temperament and attitude to help us through this time.

Margaret C.
Albany, CA

The Walnut Creek Neptune society did a great job with all arrangements that had been prepaid by my parents for cremation and the SF Bay boat ride for leaving the ashes. Very efficient with both office services and boat ride. The Neptune people on the boat ride were excellent. Thank you.

Steven B.
San Francisco, CA

Every person we dealt with at the Neptune Society was what we hoped they would be: courteous, kind, thoughtful and obliging.
From the manager, Mike Rogers, to the gentleman who removed my mother’s remains from her residence, everyone was considerate, answered questions patiently and provided the kind of respectful service appropriate to the circumstances.
I thank them for making a difficult time easier to bear.

Maia K.
Oakland, CA

My parents prepaid their arrangement with Neptune Society while living in Florida. When they moved back to California, I was able to pay a transfer fee and reached out to the Neptune Society of Northern California in Walnut Creek when both my parents passed away five weeks apart in May and July of this year. The best part of this sad and emotional experience is meeting Bari. She was not only professional in her dealings with me. She was also very caring, genuinely kind, and accommodating towards our family’s needs. I had siblings and relatives from out of state that did not get the chance to say goodbye to our parents while at the hospital. Bari made it possible for them to see my parents before they got cremated. Bari and her staff also went above and beyond in meeting the scheduled funeral arrangements for my parents when issues with the death certificate came up. Time was of the essence and I must say, Bari’s team was working until the very last minute to make our plans happen. We had a beautiful and memorable church service for my parents. Thank you, Bari, for everything that you have done for our family. It is sincerely appreciated!

Jackie C.
San Jose, CA

Our counselor was very prepared and professional.

Pat C.
Stockton, CA

Very professional, everything went very smoothly.

Steve R.
Sacramento, CA

Katherine Santini out of the Belmont office has been wonderful and wonderfully thoughtful and sensitive in the process of deciding whether Neptune Society is right for me. Because I may move out of country, pre-planning with them is not an appropriate option. Nonetheless, Katherine has been most helpful.

Lucy D.
San Carlos, CA

Our family experienced a relatively quick decline in health with a family member. We knew we would need assistant with last minute planning.

We made a call to the Neptune Society /Sacramento. A representative came to the hospital within 1.5 hours to meet with ya.
A full explanation of options was provided-no pressure- including pricing, next steps, ongoing support, etc.

Our loved one passed with the hour and we had peace knowing we would be cared for.

Communications started immediately. Our family member was cared for respectfully. All necessary and promised actions were provided as promised

A beautiful memory box was delivered to us within the week, with votive candle and memory tablet, thank you cards and cremains box. They are beautifully packaged and truly lovely

Follow up has been so appreciated including transfer

Special thanks to Bob (sales), Jacquie (follow up care) and John /customer care.

We will be forever grateful for you care and service.

Talis H.
Folsom, CA

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