Probably my least favorite review to write. When my Gramma died last year they handled everything for my Mom, but I was not involved in the process. My grandfather passed away a few days ago and I was fortunate enough to be involved in the process this time.
1. When they came to pick up his body (according to my Mom) they were extremely gentle with him. They covered him with a blanket and because he was a war veteran also covered him with a flag when they wheeled him out. This would have meant the world to him because he was so proud to have served our country. They will also be giving us this flag along with his cremated remains.
2. The day after he died we went down to sign the paperwork. Everyone was very kind. The woman who helped us seemed to truly be saddened by our loss. She was very straight forward with pricing and didn’t try to sell us anything extra. She was very helpful and understanding.
3. We opted to view his body, being as how his death was sudden and I didn’t get a chance to say goodbye. I wasn’t sure what to expect. We went into a small room. They had draped him in soft, dark blue, blankets with only his face showing. The lights were dimmed, music was softly playing, and there was a couch. We were told to spend as much time there as we wanted, no rush. It was very calming and peaceful…and I feel as though I got some closure.
I know dealing with death is hard. However the Neptune Society made he process so much easier. My Mom signed all the forms quickly and we were given time and space to mourn. We won’t be having a funeral, so this was our time with him. I hope no one has to use their services, but if you do I highly recommend them for their compassion and professionalism.
Elk Grove, CA.