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Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.


I am a stickler for good customer service. This company excelled in every area, no red flags ever. Margaret and Marci were gracious and giving at every turn. There was never any doubt my wife Jeanann was in the best of hands and care. I wish more companies would operate with the same care and efficiency. To them, I couldn’t say ‘Thank You’ loud enough.

Gary P.
Millville, CA

My father died in January of 2018 and the arrangements for his cremation were handled by the Neptune Society branch in Chico. Both Marsi Hammon and Margaret Mundt were very professional, efficient, and empathetic. I simply cannot say enough good things about them. I was pleased with the sensitivity with which my father’s body was removed from his home and I was also very pleased with the help that I got in placing the obituary in three different papers. I highly recommend some pre-planning and making contact with Marsi and her group early on so loved ones are not making difficult decisions during emotionally charged times. Neptune Society of Chico handled my mother’s cremation five years ago. On the basis of our experience at that time we had no hesitation in calling on them for my father and we were as pleased with their handling of my father’s death as we were that of my mother.

Linda D.
Paradise, CA

We used the Neptune Society when my dad passed away over 20 years ago. We were so pleased with the service that my mother opted to use it also. She passed away in December 2017 and we had the service in January 2018. Our family was very happy with the boat, crew, and service. It was a lovely setting where we scattered her ashes and the contact people both at the office and on board the Naiad were helpful, friendly and performed their duties perfectly. As the contact person, I was given clear instructions and information from the point person on board the Naiad so I knew exactly what to expect and when regarding every aspect of my mother’s service. I am so pleased and impressed with my dealings with the Neptune Society that I am planning to sign up with them to cover my own funeral arrangements. Thank you to all the Neptune staff for making my mother’s interment in the beautiful San Francisco Bay a beautiful experience.

Martha C.
Fairfield, CA

Michelle was absolutely wonderful with my daughter and me concerning the passing of my husband. I had made arrangements 18 years ago and was glad that I did as it made a sad situation less sad. She was very kind and compassionate with us and help us with choosing the urn and necklaces for the ashes. I highly recommend Neptune Society and especially the Novato location with Michelle.

Ellen S.
Novato, CA

The most amazing people… They took loving care of my husband’s remains, always called me with updates, kept every promise made and were compassionate when I needed them most. I highly recommend the Neptune Society of Sacramento. Jeanne S Sacramento Ca

Jeanne S.
Sacramento, CA

Aloha! I live in the middle of the sea and my mother passed away in Contra Costa County in the middle of the night. At 3 am my time I was able to contact Neptune Society and book services and have her taken care of. The ease at which I could do this while thousands of miles away were worth every star of this 5-star review.

Kelly W. helped me pay for the services and get death certificates, all of the things that needed to be done. They prepared my mother’s remains and called my brother to pick them up, taking care of every detail.

I highly recommend Neptune Society to any family seeking cremation services. Neptune Society was my mother’s request and I’m glad we could make it happen easily. Mahalo!

Laura K.
Kihei, HI

Today, I brought my son’s cremains into the office and asked them to transfer the remains from the “stock” urn given to us when he died into the one we bought for Christmas.

I was greeted by a very upbeat gentleman, who led me to Michelle. I waited in a private room while they took care of this task for me.

Great service, kind people!

Lynnette F.
Novato, CA

Jeff made a very sad experience tolerable with his kindness and efficiency. I highly recommend their services.

Nancy J.
Oakland, CA

I have to say that my visit with the Neptune society was excellent as it can get. My stepfather passed away September 2017 and the rep Mia Keys was there to guide us every step of the way. From the paperwork, to picking out our urns it was a piece of cake. I have never had to do something like this before but it felt like I have done it numerous of times.So thank you Mia and the Neptune Society Of Santa Rosa for all of your help and dedication you guys have put towards a hard and sad time like this.

Frank P.
Vallejo, CA.

On behalf of my family, I would like to thank you and your organization for all that you did during our mother’s passing. Your staff was professional, well prepared, and above all, kind. We appreciated how patient and sensitive you all were (including the crew of the Naiad). Please accept our sincerest thanks.

Loretta T.
Fairfield, CA

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