Submit A Testimonial

Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.


THANK YOU!!! Jamie made an extremely devastating day pleasant and handled everything with such dignity and grace.

Cindy S.

Cindy S.
Sacramento, CA

The Neptune Society of Oakland, particularly Sam Rodriguez, was very helpful after the recent death of my mother. My mother had prepaid for cremation services, and thanks to Sam’s assistance, the whole process was seamless. Sam was very kind and compassionate, and he went way above and beyond my expectations by personally delivering my mother’s ashes and death certificate to my house. I really appreciated it, and I highly recommend the Neptune Society to anyone needing its services.

Anne M.
Oakland, CA

I cannot say enough about the service we received from Dayna Jackson and her staff. She was so patient and comforting at a very difficult and emotional time for our family. She was extremely professional and efficient. I highly recommend the services of Dayna and her staff.

Janice F.
San Francisco, CA

My mom recently passed away but had made prior arrangements with Neptune Society for cremation and the scattering of her remains. Dayna Jackson and her team were incomparable with regard to their responsiveness, professionalism, and compassion. For those who appreciate the expression, they " took care of business", and that’s exactly what you want and need in the stressful situation of losing a loved one.

I couldn’t recommend them more highly.

Rick L.
Castro Valley, CA

I was so comfortable, at ease and relieved with the pain kind and compassionate service I got from Margaret Mundt in the Chico office. She answered and helped me with every question I had. Thank you so much. I couldn’t have better kindness and compassion.

Susan B.
Chico, CA

Everyone at the office, and particularly Erica, was very professional, caring and understanding. You did exactly what you said you would do in exactly the time span promised. I couldn’t have asked for anything more. Thank you.

Robert H.
Chico, CA

My mother wanted her ashes spread in the San Francisco Bay near the Golden Gate Bridge. She mentioned that she thought Neptune Society might provide that service. My sister and I made an appointment with Neptune Society and we met with Michelle Farley and her team. They were kind, sensitive, and helpful throughout all of our business. Michelle determined our needs and made excellent recommendations. We were satisfied in every way. I would not hesitate to recommend Neptune Society, Michelle Farley, and her staff to anyone… Thank you for everything!

Robert W.
Santa Rosa, FL

On Saturday, I woke up for the first time to a world without my mother. Among my tasks, that day was to arrange her cremation and burial, pick up her belongings at the hospital, and notify necessary contacts, all on a Memorial Day weekend.

My call to the Neptune Society was answered by someone who assured me that he’d have someone call me back that afternoon and sure enough, Natalie called. In those surreal hours as I wrestled with my mother’s loss, it was reassuring to speak with her and learn such good things about what to expect with my mother’s cremation, remains, and scattering at sea. She was patient, kind, and so helpful.

Later, I called her back and asked if I could meet the driver and send off my mother from the hospital, and to my surprise, she agreed and arranged the meeting! I was even more surprised when the driver called and offered me an ETA, plenty of time for me to get to the hospital from San Francisco.

Harlan met me at Marin General Hospital and greeted me with gentle compassion and a very pleasant conversation as we walked together. In the morgue, I stood by the door watching Harlan move my mother with dignity, placing her in a rich purple cloth that he carefully folded and tucked as precisely as origami, wrapping her up like a beautiful gift. I was deeply moved by Harlan’s care and the beauty he brought to my mother’s final presentation. I know she would have appreciated how careful and respectful he was and how perfect she looked.

Harlan and I walked out together with my mother, and I was glad to be near her once again, just to be there with her in this momentary grace. After Harlan placed my mother in the van, we chatted briefly, then I thanked him and said goodbye. As they drove away, I waved until they were no longer in view. It was something my mother always did when we left her house. I could always count on her standing at the carport, waving at me and me waving back until my car rounded the corner.

It was a lovely thing to see my mother off with Harlan. I’ll never forget his kindness that evening. I can’t thank him and Natalie enough for helping me to navigate this difficult process and for bringing dignity, humanity, and patience with every step.

Thank you,

Nancy

Nancy K.
Novato, CA

Jamie,
I hope you enjoy what my beautiful daughter created. Your company has been amazing throughout.

Thank you,
John

John N.
Sacramento, CA

My husband passed away on December 10th, 2018. We had purchased your services many years ago. I have been extremely pleased with your services for my husband. Everything has been handled in a timely and efficient manner.

Yesterday my family and I traveled to San Francisco and boarded the Naiad at Pier 39. Captain John Whitehead who carefully explained the entire service greeted us. The Air Force performed their ritual including a three-gun salute. We were very fortunate to have a beautiful and relatively calm day for the service.

My Family and I extend our very special thanks to Captain Whitehead for his caring, sincerity and professionalism in handling the scattering of my husband’s ashes.

Sincerely,
Jean P.

Jean P.
Sacramento, CA

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