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Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.

On behalf of my family, I would like to thank you and your organization for all that you did during our mother’s passing. Your staff was professional, well prepared, and above all, kind. We appreciated how patient and sensitive you all were (including the crew of the Naiad). Please accept our sincerest thanks.

Loretta T.
Fairfield, CA

I would recommend the Neptune Society and Bari in particular. She did an excellent job of explaining the process.

Craig B.
Alamo, CA

The assistance received by myself and my family was compassionate and heartwarming. Without the help, the process of filling out forms would have been overwhelming. I will always recommend the Neptune Society to my friends. Thank you so much.

Doreen S.
Walnut Creek, CA

Probably my least favorite review to write. When my Gramma died last year they handled everything for my Mom, but I was not involved in the process. My grandfather passed away a few days ago and I was fortunate enough to be involved in the process this time.

1. When they came to pick up his body (according to my Mom) they were extremely gentle with him. They covered him with a blanket and because he was a war veteran also covered him with a flag when they wheeled him out. This would have meant the world to him because he was so proud to have served our country. They will also be giving us this flag along with his cremated remains.

2. The day after he died we went down to sign the paperwork. Everyone was very kind. The woman who helped us seemed to truly be saddened by our loss. She was very straight forward with pricing and didn’t try to sell us anything extra. She was very helpful and understanding.

3. We opted to view his body, being as how his death was sudden and I didn’t get a chance to say goodbye. I wasn’t sure what to expect. We went into a small room. They had draped him in soft, dark blue, blankets with only his face showing. The lights were dimmed, music was softly playing, and there was a couch. We were told to spend as much time there as we wanted, no rush. It was very calming and peaceful…and I feel as though I got some closure.

I know dealing with death is hard. However the Neptune Society made he process so much easier. My Mom signed all the forms quickly and we were given time and space to mourn. We won’t be having a funeral, so this was our time with him. I hope no one has to use their services, but if you do I highly recommend them for their compassion and professionalism.

Michele N.
Elk Grove, CA.

I was very impressed with all aspects of their service.  They were at all times helpful, compassionate and kind.  I would recommend the Neptune Society to anyone

Linda C.
Roseville, CA

I would like to thank the precious lady who helped me through my process of my husbands death in 2007. Neptune gave them me the choices I wanted and it was very personal to me and I received everything I asked for. I know it has been a while but I was glad that I choose the Neptune Society. Since my husbands passing my father, mother and sister all used the Neptune Society. Now, I am ready to make my arrangements with Neptune for my future needs. My experience could not have been easer and heart felt.. For me I did not have to go though the trauma of planning a week long funeral. I can remember my loved as I have chosen to. Thank you for a pleasant and comforting time in need.

Linda H.
Magalia, CA

Elaine, I cannot thank you enough for everything you have done to help me through this difficult time. You went above and beyond to make this process so easy for me, even staying late when I made mistakes. You are truly amazing! Thank you so much!

Kendee H.
Stockton, CA

The staff at the Neptune Society was extremely professional in assisting me with the preparations for my uncle’s death.  They assisted me prior to his death in arranging all the necessary details that we would not have to deal with upon his death.  They were compassionate and kept me informed of when the remains and death certificates would be ready.  I highly recommend them without any reservation.  Their service is outstanding.

Ann C
Clayton, CA

This is the place to go if you are looking for great assistance and planning regarding the care of your loved one.  My first contact was with a very nice lady named Arlene when we weren’t ready to begin taking care of the details for my mother because my mother was still very ill, and Arlene provided everything we needed to know in a very kind and tender way. Arlene was very accommodating and reassuring. When the time came for us to prepare once my mother did pass away we spoke with Dayna Jackson who took great care of us.  It did not take much effort to make the arrangements once we knew my mother had gone and it took just one phone call to the Neptune Society to arrange for the transport of my mother for cremation. The gentleman from the Neptune Society who picked up my mother for final care handled my mother and the family with much respect and honor – and this was very comforting, and we will always be thankful.  Dayna took great care in listening to us and in offering what the Neptune Society can do to fit into the way we wanted to do things.  We were prepared; we knew what we wanted, and we had an obituary already planned out which helped us spend quality time remembering our mother during our planning meeting at the Neptune Society, and Dayna was very supportive and sensitive to our pain and even celebrated our mother’s memory with us.  Not one complaint comes to mind, not one concern to express, just many, many thank you’s so very much for making everything work out so wonderfully and beautifully.  We did not have any pre-planning done, and it was comforting to see that we were taken care of with such ease and that our mom was in good hands.

Elizabeth P
Hayward, CA

The Neptune Society was an excellent resource helping my family navigate the cremation process after my father passed away unexpectedly. Megan was able to answer all our questions, guide us to make informed decisions, and made the process as simple as possible during this difficult time.

My family is grateful we found the Neptune Society and would not hesitate to recommend them those in need of assistance.

Lucas W
Walnut Creek, CA

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