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Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.


A death in the family is always something you deal with great sadness and loss, which is sometimes accompanied by stress and anxiety. The last thing you are prepared to do is all the arrangements that need to happen to ensure that the wishes of your loved one are respected and honored. My husband was to walk this journey for the loss of his mother. We had heard of the Neptune Society of Northern California from an acquaintance who had mentioned how helpful they had been during the loss of his aunt. This encouraged us to reach out to Neptune and we were more than pleasantly surprised. Dan would be our guide and support through the process. Making something that was emotional and difficult, graceful and stresses less as possible. The entire staff informed us of what to do with kindness and great care all the way to the end. For all of this, we will be forever grateful.

With gratitude,
The Baltazar’s

Parvaneh B.
Chico, CA

My mother and I used the services of the Neptune Society of Walnut Creek when my dad passed away a decade ago and was absolutely amazed at the professional, yet compassionate treatment we received. I required their services again this past year when my beloved mom herself passed, and again their professionalism and compassion shone through. Kelly Wylie was my "go to" person, and was such a remarkable source of not just information, but of comfort as well. She made a difficult and heartbreaking time in my life easier to bear, and I will be forever grateful for that. I give the highest possible recommendation to Neptune Society of Walnut Creek for their exceptional services, organization, and their warmth and compassion.

Karin S.
Walnut Creek, CA

I have nothing but the highest praise for the staff of the Neptune Society at the Chico office. Everyone was kind, compassionate and caring. They were extremely professional and answered each and every one of our questions (sometimes after asking it several times due to our stress level). I would like to thank both Marsi and Margaret who both went out of their way to make sure we had everything we needed and understood every step of the process. The prices were very reasonable and in terms of professionalism, they were heads above other agencies we contacted.

Kim W.
Martinez, CA

It was wonderful to work with Margaret at such a difficult time. She was caring, kind and very respectful of my Mom and her care. She was thorough in explaining all of the processes and really helped us make the right decisions for our family. Most of all I trusted that my Mom was in excellent hands and they truly cared about her.
My mother’s passing was unexpected and she did not have any designated wishes. Margaret was sensitive during a time that I was very emotional but she also extremely professional.
I cannot say enough positive words for Margaret, Marci, and the Neptune Society. They simply go above and beyond for the people they care for and their families.

Gale C.
Sacramento, CA

Excellent service. My mother-in-law 2000; my own mother 2007; love of my life 2016 all these services for our immediate family were all excellent.
We all needed the most simple, practical care for our loved ones and it turned out perfect in our worst moments in life.
I believe in the service rendered, that I signed up while still alive for my own care when that time comes. I do not have to worry.
I am all set & reassured that Neptune Society of Fairfield will handle my wishes and to work with Amanda Kostenko as Manager of the office, I know someone will be there to follow through on my behalf.
Actually, after I signed up, then the brother of the love of my life also signed up at the same time in anticipation that when his own time comes Neptune Society of Fairfield will be there for him as well.
Death comes to any one of us like any other event in our life, that we have to prepare for it ( not to sound morbid about the whole situation) but to look at it in the most practical way.
Each to his /her own but doing the above takes away all the burden & worry on the parties involved.

Corazon B.
San Francisco, CA

Our mother passed away peacefully and Neptune Society of Belmont took care of our mother’s last wishes. Tolofi was always there to answer questions and help us through a difficult time. She was thorough and compassionate. Our service was more than I can hope for. Thank you

Steve L.
Carlsbad, CA

Chartia could not have been nicer. She handled my son’s arrangements very efficiently and made us feel she really cared about us. She performed her difficult role admirably. I can’t say enough positive things about her. I might add that I worked with Michelle Farley when my mother died in January. She, too, was very pleasant and very accommodating of our needs. I would be happy to recommend the Novato facility to anyone who might ask.

Susan M.
Marin, CA

Just days after my grandfather’s passing, my grandmother, mother and aunt and I made an appointment with the Neptune Society in May of 2018. The office is warm and inviting. Everyone made us feel comfortable and at ease. Mike answered our questions with professionalism and poise. Although a difficult situation what made me most happy was seeing my grandmother feel at ease and comfortable with Mike’s constant reassurance. Mike’s knowledge of the industry puts anyone who encounters Neptune Society of Northern California in good hands.

Nikki L.
Oakland, CA

Chico Neptune Society provided excellent service. Marsi is outstanding in all aspects of her work and responsibilities. She provided comfort, reassurance, and established a lovely rapport with my family.

Donna L.
Chico, CA

Tolofia makes a difficult time a lot easier to deal with.

David H.
San Francisco, CA

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