Submit A Testimonial

Please let us know about your experience with Neptune Society of Northern California. If for any reason you were dissatisfied with the service, please let us know, so we may work to resolve any short comings.


Elaine, I cannot thank you enough for everything you have done to help me through this difficult time. You went above and beyond to make this process so easy for me, even staying late when I made mistakes. You are truly amazing! Thank you so much!

Kendee H.
Stockton, CA

The staff at the Neptune Society was extremely professional in assisting me with the preparations for my uncle’s death.  They assisted me prior to his death in arranging all the necessary details that we would not have to deal with upon his death.  They were compassionate and kept me informed of when the remains and death certificates would be ready.  I highly recommend them without any reservation.  Their service is outstanding.

Ann C
Clayton, CA

This is the place to go if you are looking for great assistance and planning regarding the care of your loved one.  My first contact was with a very nice lady named Arlene when we weren’t ready to begin taking care of the details for my mother because my mother was still very ill, and Arlene provided everything we needed to know in a very kind and tender way. Arlene was very accommodating and reassuring. When the time came for us to prepare once my mother did pass away we spoke with Dayna Jackson who took great care of us.  It did not take much effort to make the arrangements once we knew my mother had gone and it took just one phone call to the Neptune Society to arrange for the transport of my mother for cremation. The gentleman from the Neptune Society who picked up my mother for final care handled my mother and the family with much respect and honor – and this was very comforting, and we will always be thankful.  Dayna took great care in listening to us and in offering what the Neptune Society can do to fit into the way we wanted to do things.  We were prepared; we knew what we wanted, and we had an obituary already planned out which helped us spend quality time remembering our mother during our planning meeting at the Neptune Society, and Dayna was very supportive and sensitive to our pain and even celebrated our mother’s memory with us.  Not one complaint comes to mind, not one concern to express, just many, many thank you’s so very much for making everything work out so wonderfully and beautifully.  We did not have any pre-planning done, and it was comforting to see that we were taken care of with such ease and that our mom was in good hands.

Elizabeth P
Hayward, CA

The Neptune Society was an excellent resource helping my family navigate the cremation process after my father passed away unexpectedly. Megan was able to answer all our questions, guide us to make informed decisions, and made the process as simple as possible during this difficult time.

My family is grateful we found the Neptune Society and would not hesitate to recommend them those in need of assistance.

Lucas W
Walnut Creek, CA

From start to finish, this Neptune Society office was so supportive during a very difficult time and really was what we needed as we prepared for my father’s passing from the day he went into hospice to his final scattering of ashes. There are lots of necessary regulations in this industry and Neptune Society knows how to guide the family through them easily and thoroughly to ensure the respect that the loved one deserves.

Michael Sabin was the representative who met with us at our convenience to work out the details with compassion and efficiency without pressure. He answered every question at the time and later as we entered the hospice phase as to what to expect.

Neptune took care of everything when my father passed such that we could simply focus on our grief and next steps with family without worry. They take care of things that I was not even aware of or had contemplated yet in order to ease the estate closure efforts as well. This was the first time that we had ever experienced a family member passing so we really would have been lost without the Neptune’s support and guidance. The patience with which questions were answered helped us to feel more in control of a situation that seems out of control by nature.

Sammie Miller walked us through the necessary forms gently and with infinite empathy to allow for my father to be cremated and returned to us prior to the scattering at sea. Every family handles this situation differently, but Sammie takes his cues from the family and meets them with an appropriately respectful approach to give great comfort which is truly a gift. We interacted with him multiple times as we set up a scattering at sea using The Naiad just outside of the Golden Gate Bridge so we felt a great rapport. He shows great attention to detail mixed with boundless compassion.

Neptune Society was a wonderful decision for our family and the dignity that my father was provided was beyond compare. We are eternally grateful.

Susan A
Livermore, CA

“I unfortunately miscarried my baby at 4 and a half months along. I was attended at the Oakland hospital and after having my baby removed from me I wanted to keep her ashes. I was recommended to this place by the hospital. In this sort of event I was very fortunate to have Ms.Faviola help me and my fiancé through this difficult process. She ALWAYS answered my phone calls and emails. She answered every question I had and always made me feel okay to ask anything I wanted. She helped us pick out a beautiful urn for my baby girl. She accommodated to all the requests I had as far as the transportation of my daughter, cremation process, and allowing my fiancé and I to put her ashes in the urn ourselves. It was just a intimate moment that my fiancé and I will remember forever thanks to her. I highly recommend Ms.Faviola’s services, such a great woman with a soft heart. Thank you!” –Alejandra G., Hercules, CA

Alejandra G
Oakland, CA

My mother purchased a Neptune society contract years ago. I am trying to get her affairs in order for when the time comes. Naturally, I can’t find any trace of her contract or payment. After some fruitless e-mails I called the Oakland branch today and spoke with Carla. She couldn’t have been nicer. She found my mother’s contract number right away and gave me the address and phone number for the branch I need to call to update her contact information. A huge relief.

Susan L
Martinez, CA

Very honest people work at the company. We received an extra attention and understanding of the moment . Jason helped us a lot . Big thanks .

Liza F
Walnut Creek, CA

My sister and I had our mother cremated through The Neptune Society.
From the moment we met with Samantha, an employee there, we were treated wonderfully. She was kind, compassionate and caring. Whenever we needed to speak to her on the phone, she immediately called us back if she was unable to answer. She explained the process in perfect detail and we were pleased with the cost.
Thank you for making our sad task easier than we had thought.

Carol M
Petaluma, CA

I was pleasantly surprised with my experience at this Neptune Society and specifically with Margaret. It’s always hard when thrust into a situation where I know little and have to make immediate decisions. But Margaret was incredibly helpful, and right away I felt that she was genuine. I found the prices surprisingly reasonable and she wasn’t pushy at all with any extras they offer – she was straightforward on the options and prices and even gave me other suggestions on how to do things my own way. Overall she was very professional and helpful. Not that I anticipate or hope to need their services anytime in the near future… but if I did, or when I do, this is will be the place I will go.

Rod B
Walnut Creek, CA

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