From start to finish, this Neptune Society office was so supportive during a very difficult time and really was what we needed as we prepared for my father’s passing from the day he went into hospice to his final scattering of ashes. There are lots of necessary regulations in this industry and Neptune Society knows how to guide the family through them easily and thoroughly to ensure the respect that the loved one deserves.
Michael Sabin was the representative who met with us at our convenience to work out the details with compassion and efficiency without pressure. He answered every question at the time and later as we entered the hospice phase as to what to expect.
Neptune took care of everything when my father passed such that we could simply focus on our grief and next steps with family without worry. They take care of things that I was not even aware of or had contemplated yet in order to ease the estate closure efforts as well. This was the first time that we had ever experienced a family member passing so we really would have been lost without the Neptune’s support and guidance. The patience with which questions were answered helped us to feel more in control of a situation that seems out of control by nature.
Sammie Miller walked us through the necessary forms gently and with infinite empathy to allow for my father to be cremated and returned to us prior to the scattering at sea. Every family handles this situation differently, but Sammie takes his cues from the family and meets them with an appropriately respectful approach to give great comfort which is truly a gift. We interacted with him multiple times as we set up a scattering at sea using The Naiad just outside of the Golden Gate Bridge so we felt a great rapport. He shows great attention to detail mixed with boundless compassion.
Neptune Society was a wonderful decision for our family and the dignity that my father was provided was beyond compare. We are eternally grateful.